Refund Policy

This policy sets out how and when refunds are calculated for cruise reservations cancelled by the guest. The same tiers are applied automatically when you cancel through Manage Booking. Refund eligibility is calculated from the number of whole days between the cancellation request and the departure date.

The following percentage of the fare paid is refunded based on the timing of cancellation:

If only a deposit has been paid at the time of cancellation, the refund tier is applied to the amount actually received. Any balance not yet paid is waived rather than demanded.

Excursions removed from a reservation more than fourteen days before departure are refunded in full. Inside fourteen days the local operator's costs are already committed and no refund is payable.

If BAATE & SONS TRADING COMPANY cancels a sailing for any reason other than force majeure, you may choose either a full refund of all amounts paid or a transfer to another departure with any fare difference waived.

Refunds are returned to the original payment method or account used for the booking, normally within ten to fourteen working days of the cancellation being confirmed. We are not responsible for delays caused by your bank or payment intermediary.

Third-party fees already paid on your behalf (such as non-refundable port taxes, park permits, or special permits) may be excluded from the refund calculation. You will be notified of any such exclusions at the time of cancellation.