Refund & Cancellation
Last updated 1 August 2026
Refund tiers
Cancellations are calculated from the number of whole days between the request and the departure date. The same tiers are applied automatically when you cancel from Manage Booking.
| Days before departure | Refund |
|---|---|
| 90 or more | 100% of the fare paid |
| 60 to 89 | 75% of the fare paid |
| 30 to 59 | 50% of the fare paid |
| Fewer than 30 | No refund |
Shore excursions
Excursions removed more than fourteen days before departure are refunded in full. Inside fourteen days the local operator's costs are already committed and no refund is payable.
Cancellation by us
If we cancel a sailing for any reason other than force majeure, you may choose a full refund of everything paid or a transfer to another departure with any fare difference waived.
How refunds are paid
Refunds are returned to the original payment method, normally within ten working days of the cancellation being confirmed in Manage Booking.